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FAQ

Questions, answered.

How ClientAI works for your team and your clients, and how to get your workspace set up.

01

Product and onboarding

Is ClientAI built specifically for creative agencies?

ClientAI is designed for agencies that need to manage client relationships, projects, deliverables, feedback, approvals, and team operations in one workspace. Web design agencies, branding studios, and creative teams are its primary audience.

Can I brand the workspace for my agency?

Yes. Add your agency's logo and brand colors, and your workspace gets branded login, sign-up, and password-reset pages that your clients use to reach their portal. Workspaces live on a ClientAI web address; custom domains for the workspace aren't available today.

Can my clients access their own projects?

Yes. The client portal lets clients view their projects, documents, deliverables, assigned agency team, and messages. They can also submit requests with attachments, complete your onboarding questionnaire, and review deliverables.

Can clients approve designs and request revisions?

Yes. Upload deliverables as versions and submit them for review. Clients pin comments to a specific spot on a version, your team replies and resolves them, and clients either approve the version or request revisions. Project phases can also be signed off by the client.

Does ClientAI include CRM features?

The agency side includes a lead pipeline with stages from first contact to won or lost, lead activity for calls, emails, meetings, and notes, contacts with tags and touchpoints, and one-step conversion of a lead into a client.

Does ClientAI have AI features?

Yes. AI-assisted workflows include lead scoring, suggested lead details, proposal and outreach email drafts, inbox reply suggestions, note summaries with action items, project health checks, and agency-level summaries. AI output is a draft for your team to review, and availability depends on the platform's AI configuration.

Is each agency's data separate?

Each agency works in its own workspace, and ClientAI scopes data access to the workspace a user belongs to. Clients see the projects and information your agency shares with them in their portal.

Can I invite my team?

Yes. Invite team members by email, assign roles such as Admin, Designer, Developer, Project Manager, or Sales, and manage your team's membership from the Team page.

Do my clients need to learn a new tool?

Clients get a simple portal with their projects, deliverables to review, documents, and messages. They create a login from your email invite, and reviewing a design is a matter of clicking where they want to comment and choosing approve or request revisions.

Can I bring in my existing clients and projects?

You add clients, contacts, and projects directly in ClientAI; there's no bulk import from other tools today. Leads from your website forms can be sent in automatically through the lead-capture API.

Can I export my data?

Yes. You can export your client list and your project list as CSV files from the Clients and Projects pages.

How do I get started?

Start your free trial to create your agency account and workspace. Then add your logo and colors in Settings, invite your team, and set up your first client and project. When you're ready, invite your client into their portal.

02

Plans and pricing

Ready to look around? Create your workspace or compare plans.

Can I try ClientAI before choosing a plan?

Yes. Start free, create your agency workspace, and set up your branding, team, clients, and projects before you choose a plan.

Do my clients need their own subscription?

No. You invite clients into your workspace's client portal by email. They sign in to review work, send messages, and submit requests as part of your workspace.

Can I use my own domain?

Your workspace and client portal carry your logo and brand colors on a ClientAI web address; custom workspace domains aren't available today. For email, you can verify your own sending domain for the shared inbox.

Are AI features included?

AI-assisted workflows are part of the Growth plan and above. They help your team draft proposals and replies, score leads, and summarize project activity. AI output is always a draft for your team to review.

Start today

Make client work the easiest part of running your agency.

Bring projects, feedback, approvals, and client communication together with ClientAI.

One workspace. Better collaboration. More organized delivery.